Google’s research revealed that great teams aren’t built on talent alone, but on psychological safety — the shared belief that it’s safe to speak, risk, and be human at work.

When teams fail under pressure, the problem is often not skill or effort, but design. This story shows how looking sideways — to Formula 1 pit crews — helped a hospital radically reduce errors and rethink how high-stakes teamwork really works.

How we see is never neutral. This text explores why truly meeting another person requires a form of attention grounded in care, vulnerability, and ethical responsibility.

Needs aren’t objective facts waiting to be discovered — they are perceived. This essay shows why seeing what’s missing requires empathy, intuition, and a willingness to question how we look at the world.

Innovation doesn’t begin with better ideas, but with better attention. This reading shows why observing people in real contexts often reveals more than analysis, surveys, or expert opinion ever could.